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Outstanding service | Exclusive pricing | Industry expertise

Frequently Asked Questions

How long will my delivery take?

Express delivery is R150 which takes 3-5 business days.

Upon purchase we'll ask you for your nearest PEP STORE.

Please ensure that you give us the correct email, adress and phone number.

How can I get a Batwbie discount?

The easiest way to make sure you're on top of all of our best deals is to subscribe to BATWBIE pop-ups and be apart of our private community. Click on our link here https://chat.whatsapp.com/HniibmPokjP9DRwGH35AWs

Profile is free, and you'll be the first to hear about exclusive offers and sales—including discounts. Please remember that only discounts provided directly by BATWBIE are valid.

Codes from any source other than BATWBIE are not valid and will not successfully apply to orders placed on .

Do you offer free returns?

Yes! You have a 14 day window from the date of delivery to submit your return. We offer FREE Exchanges! Items bought on sale are Final Sale and can only be returned.

Can you help with a damaged item?

We apologize that you received a damaged item. Please send a photo of the damaged product to batwbie@gmail.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 14 day return window cannot be returned or refunded.